Thursday, September 20, 2012

Wal Mart -- Really Great Prices, but Service Sorely Lacking


Yeah, but sometimes the service sucks!,
I shopped at Wal * Mart at the 163rd Street Mall in North Miami yesterday to look for a nice backpack to use while tooling around on my Mountain Bike.  I found an inexpensive backpack that I thought might suit my needs, but a deluxe model made by the folks that distribute the famous Swiss Army knife struck my fancy.  I could almost toss in the contents of my apartment - that's how roomy and filled with cool compartments it was.  However, the price tag wasn't marked, and the bar code reader on my Android phone (I call it an iPhone with training wheels) wasn't working properly.  I approached a woman at the Sporting Goods cash register and said:

"Excuse me, young lady.  Would you kindly run a price scan on this item?

"Mine doesn't work," she grunted  "Go to the the scanner over there, she pointed lazily.

"Where?" I said.

However, it was too late, as she'd turned her back to me and had begun walking away to chat with a colleague.

Disgruntled and darned near angry, I took my place in a long line at one of the main cashiers.  Spotting another employee walking by, I asked:

"Where can I get this scanned?"

She pointed at the cashier (without saying a word), before turning her back on me to chat with a colleague.

The Swiss Army backpack turned out to be a decent buy.

But will I return to that Wal mart?

YOU BET YOUR ASS I WON'T.

Sunday, November 20, 2011

Black (Pink) Friday


 

Back in 2007, when I was Senior Editor (and on the cusp of becoming Corporate Ombudsman), of TigerDirect, our CEO came up with the idea to turn Black Friday (the day after Thanksgiving) into Pink Friday.   In collaboration with Susan G. Komen for the Cure, TigerDirect (and later CompUSA) raised hundreds of thousands of dollars to help find a cure for breast cancer.  My hat's off to TigerDirect for this innovative and important pink-print for charitable giving.



Here's the original Systmax Inc (Tiger's parent company) press release announcing the Pink Friday promotion:

http://files.shareholder.com/downloads/SYX/1520187661x0x233835/59db8ab0-f38b-4689-b529-12f9b8ee8b01/233835.pdf

C

For more information on TigerDirect, click here:


www.tigerdirect.com



For more information on CompUSA, click here:


www.compusa.com


For more information about Susan G. Komen for the Cure, click here:

http://ww5.komen.org/